This registration page may not work well in Internet Explorer. Please use a different browser to complete your registration.

Supervising Broker Update Q3 - In Person Only

August 14, 2025 1:00 PM - 3:00 PM (MDT)

Description

This course is specifically for those licensees holding the Supervising Broker endorsement. This course will only be available for In Person attendance. 

Whoops – Let’s Try Again

Navigating Service Recovery with Peers & the Public

All too often we find ourselves in sticky situations trying to smooth things over. People rarely become defensive about WHAT your saying. People more likely become defensive because of WHY they think your saying it. In most cases, safety is lost when other people misunderstand our intent. This can lead to either silence or escalation. 

Session Elements: 

- Understand how to create emotional safety when trust has been threatened

- How to move through moments of conflict without getting personally triggered 

- The dos and don’ts of electronic communication when it comes to disagreements and apologies

- Find the grace to reset and repair, even when feelings have been hurt


9:00-10:00        When we get it wrong 

•    Where do we have blind spots 

•    Curiosity before Criticism

•    Perception is greater than truth

•    Crafting a graceful and meaningful apology


10:00-11:00    Working Your Way Out of Conflict 

•    How to file a complaint without losing the relationship

•    Start a conversation with respect and honesty

•    Find common ground, even when it seems impossible

•    Listen actively and make space for everyone’s perspective 


Eligible for 2 CE Hours

Important: The Board of Realty Regulation requires 4 hours annually of Supervising Broker Updates courses to maintain your endorsement. Please note that MOR's Update courses are 2 hours each and you will need to attend at least 2 courses to meet the requirement.  


About the Instructor Karen McNenny: "Since 2007 I have supported a wide variety of groups and individuals in their quest to be better together. As we improve our familiar relationships (work and domestic partners), we can also improve relationships with strangers across the street, across the country, and beyond. What happens at the desk goes home to the dining room table, and vice versa. Our ability to be kind, curious and tolerant towards each other will determine the fabric of our homes, workplaces and global neighborhood."


Location

Missoula Organization of REALTORS®

This course is only available for virtual attendance. 

View Event

Contact Information

MISSOULA ORGANIZATION OF REALT
Name: Sonya McCloney
Phone: (406) 728-0560
Email: smccloney@missoularealestate.com
We're sorry. No registrations are currently available. You may wish to contact the event organizer for assistance.
{{ vm.EventInfo.ErrorMessage }}

Select Registration Options

Edit
{{vm.regWarningMessage}}
{{vm.regAlertMessage}}

Exhibitor Opportunities

Name Price Att Qty
{{ et.Name }}
{{ et.IncludedAttendeesCount }} {{ et.AttendeeRegType.RemainingPerType }} Remaining {{ et.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ et.AttendeeRegType.RemainingPerType * -1 }} Over Limit
{{ et.Remaining }} Remaining
 Sold out

Attendee Registration Options Total Remaining: {{ vm.EventInfo.VacantSpotsPerEvent }}

Waiting List Available
{{ vm.stats.totalAttendeesCount }} Registered , {{ vm.OverallOverAmount() }} on Waiting List , {{ vm.OverallOverAmount() }} Over Limit
Name Price Qty
{{ rt.Name }}
{{ rt.IsMemberOnly ? ' (Members Only)' : '' }}
Limit: {{ rt.LimitPerPurchase }}
Included Attendees: {{ rt.AttendeesCountPerOneRegistration }}
{{rt.Price | currency }} {{rt.PriceAfterDiscount | currency }} {{ rt.Price | currency }}
{{ rt.RemainingPerType }} Remaining
{{ rt.RemainingPerType * -1 }} on Waiting List
{{ rt.RemainingPerType * -1 }} Over Limit

{{'[[Sponsorship]] Opportunities' | localizeString:'['}}

Name Price Att Qty
{{ st.Name }}
{{ st.IncludedAttendeesCount }} {{ st.AttendeeRegType.RemainingPerType }} Remaining {{ st.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ st.AttendeeRegType.RemainingPerType * -1 }} Over Limit
{{ st.Remaining }} Remaining
 Sold out
Continue

Registration Information

Edit

Exhibitor - {{er.Name}}

Exhibitor #{{ $index + 1 }}

Total: {{exhibitor.TotalPrice | currency}} {{ exhibitor.IsBenefit ? "- Included as a Benefit" : exhibitor.IsDiscounted ? "- Discounts have been applied" : ""}}
Exhibitor Directory
Primary Contact
Booth Information
Additional Information
Additional Items

Attendee - {{er.Name}}

{{ att.getAttendeeTerm(vm.EventSettings.AdditionalAttendeesTerm, $index) }} #{{ att.getAttendeeIndexDisplay(vm.EventSettings.AdditionalAttendeesTerm, $index) }}

Total: {{att.TotalPrice | currency}} {{att.DiscountMessage | localizeString:'['}}
A No Show fee is being assessed for {{fee.EventName}} on {{fee.EventStartLocalTimeString}}.
More Information Less information

Address

Phone

Additional Information
Event Sessions

{{slot.Name}}

{{$select.selected.SessionName}}
(full)
{{slot.SelectedSession.SessionDescription + (slot.HasFees ? " (Price: " + (slot.PriceTotal | currency) +")" : "")}}
Additional Items

{{'[[Sponsorship+]]' | localizeString:'['}} - {{er.Name}}

{{'[[Sponsor]]' | localizeString:'['}} #{{ $index + 1 }}

Total: {{sponsor.Price | currency}}
Continue

Additional Items

Edit

{{(vm.EventInfo.Terms.Donation || "Fundraising") + " Opportunities"}}

Campaign Name Item Description Amount
{{item.CampaignName}} {{item.Description + (item.ShowMinimumPrice && item.MinimumPrice ? " (Min: " + item.MinimumPrice + ")" : "")}}
Continue

Complete Registration

Edit

Terms & Conditions

No Show Policy

{{ vm.EventInfo.EventSettings.NoShowPolicy }}

Enter Promo Code
This event is synced to a webinar so no confirmation email will be sent from GrowthZone.

Thank you to our {{'[[Sponsor+]]' | localizeString:'['}}