Description

This course is only available for in-person attendance. The registration deadline is 9/9/2024 at 2:00pm. 

All too often we find ourselves in sticky situations trying to navigate a difficult conversation with a peer, client, or vendor. Most of us are under-skilled when it comes to conflict resolution. More often than not, we skip the conversation all together, often leading to an escalation of the situation. 

Session Elements: 

• Understand the neurological dynamics of an emotional hijacking 
• How to move through high conflict moments without getting personally triggered 
• Find the grace to reset and repair, even when feelings have been hurt 
• How to anticipate and avoid unnecessary conflict 
• 5 easy steps to diffuse a heated situation and move on 
• The do’s and don’ts of electronic communication when it comes to disagreements

Eligible for 4 CE Hrs (CE Approval Pending)

About the Instructor Karen McNenny: "Since 2007 I have supported a wide variety of groups and individuals in their quest to be better together. As we improve our familiar relationships (work and domestic partners), we can also improve relationships with strangers across the street, across the country, and beyond. What happens at the desk goes home to the dining room table, and vice versa. Our ability to be kind, curious and tolerant towards each other will determine the fabric of our homes, workplaces and global neighborhood."

Members who register for a CE Class and then simply do not show for the class will be marked as a "no show" and following one initial warning, they will be issued a $10 fee each time they are a no-show. Please use your Info Hub to cancel your class registrations as needed in order to avoid this fee.